Shipping & Returns

The shop Supermercado Portugal has a clear and transparent policy concerning the Transport and Restitution. Our aim is to attain client satisfaction to our product selling, at which we maintain the security and privacy of – and the guarantee on – the purchased product. About the transport Excepted the orders from clients who prefer to pick up the products in our physical shop, there are the following transport forms, paid by the client. The transport (delivery) can be performed on the following two procedures: Via DHL (Transport Service) Your order will be delivered via DHL within an average 48 hours after the payment has been received to us. After the closing of your order, the transport costs will be calculated automatically within our on-line shop. We send packages of a maximum of 30 kg each package. Delivery via Express (Motoboy) If you are living near our shop (London City), you can apply the delivery on your residence via express (Motoboy). Selling Area Supermercado Portugal delivers within the European Community and some countries in the Middle-East. We send too to USA, Canada and Australia. The countries in which we are selling our products will be visible on your screen during your registration on our on-line-shop, after closing your order. If you are living at the outside of our selling area, you can let send the products to family or friends who are living within our selling area. The payment form can be realized on all sorts of payment procedures. Restitution and Exchange We guarantee the quality of our products. If any factory shortcoming, or quality deformation will be established, as products after the tenability date, tainted products, or with packing damages which have damaged the package contents, we guarantee the money restitution or product exchange by means of a new delivery. In the first instance, the costs for sending back the defect goods, considered for exchange or restitution, will be paid by the customer, and these costs will be paid back to the customer as soon as we have been confirmed that the product will be qualified by us as within the criteria called before. If any doubt about our procedures concerning guarantee, restitution or exchange, please inform us by means of our e-mail info@supermercadoportugal.com, or through our communication line of our on-line-shop called “Contatct Us”.